No firm wants to be responsible for accidentally turning over a privileged document to the opposing counsel or for the inadvertent exposure of a client’s sensitive confidential information. These scary “what-if” scenarios are one of the many reasons a thorough legal document review process performed inside legal office space has been absolutely non negotiable. Firms have been asked to pass through the cost of this expensive process with little or no markup for years. Finally, technology has made it so they can take new approaches to add value to the process…

Tiburon Cloud Partners is Working with Verificient to Ensure the Workplace Policy Compliance of a Large Workforce of Remote Attorneys

SCOTTSDALE, Ariz., November 22, 2019 — Tiburon Cloud Partners, a consultant and managed service provider of advanced legal technology, today announced a partnership with Verificient Technologies to advance the use of Verificient’s Remotedesk software in the legal document review market. The Remotedesk application allows legal document reviewers to work remotely in a cloud review center without compromising workplace policy compliance, enabling a large workforce of remote attorneys.

“Tiburon is working with Remotedesk to expand this new use case and help e-discovery practices take full advantage of work-from-home legal document reviewers,” said Scott Delaney, founder, Tiburon Cloud Partners. “We strongly believe in Verificient’s innovative software solutions, and we’re excited to partner with them.  The compelling opportunity is to extend legal document review to include work-from-home staff.  The potential value unlocked as e-discovery firms access reviewers in lower-cost labor markets or geographically dispersed reviewers who have unique skill sets, is too big to ignore.”

Remotedesk by Verificient software can be used to create a cloud review center by securely identifying work-from-home agents and to help e-discovery firms to manage their remote workforce policy. Having already implemented the technology with other clients, Tiburon is consulting for e-discovery firms as they move away from physical legal review facilities and seek to implement the technology in their own practice.

“Tiburon’s ‘trust, but verify’ approach to legal document review has opened the door to a brand-new market segment for Remotedesk,” said Rahul Siddharth, COO and co-founder, Verificient Technologies. “Our partnership allows us to continue improving the work-from-home experience for both law firms, e-discovery firms and any company seeking to leverage their human capital by capitalizing on a secure remote work force.”

Remotedesk verifies full transparency and accountability of the cloud review workforce, ensuring that all work is completed with policy integrity. The software proactively safeguards client data access and prevents data breaches by obtaining high-value authentication while users work. Additionally, clients are able to set the standard of compliance based on their individual needs.

For more information about how this innovation is shaking up the traditional legal document review center, download Tiburon Cloud’s free whitepaper here.

Document review is never a favorite part of the litigation process, and no one understands this better than managed review firms. It’s tedious, expensive and time consuming, but it’s necessary. Without document review, legal professionals wouldn’t be able to put together the strongest case possible, and even worse, they’d risk disclosing a privileged document to opponents. While the advent of e-discovery is helping improve the nature of document review, there are still significant challenges professionals experience when managing the legal document review process. Managed review firms need to be aware of the top challenges firms face to be able to provide the highest quality services possible.

1. 
   Finding a qualified workforce

   Locating qualified legal document reviewers in certain areas can be a struggle, especially when a firm is located outside of a large city. And even when a firm is located in a major city, they face competition from other firms in the area. This is even more significant when competing for a limited pool of reviewers with sought-after skills such as proficiency in a specific language, in-depth technical knowledge and more. If these reviewers choose to lend their skills to another firm in a time of need, managed review firms could be burdened with having to find a qualified reviewer from a different market, driving up the cost even further.  As a managed review firm, it’s critical to have the right reviewers available to meet the needs of law firms at all times, no matter how specific those needs may be.

2. Maintaining security and confidentiality

   This is non-negotiable—legal document review must be secure and confidential, and reviewers must be held accountable for their work performance. However, every managed review firm knows this isn’t exactly an easy or cost-effective feat to achieve. To ensure confidentiality, managers must supervise the legal document reviewers to ensure complete integrity in the review process, and in order to do that, the cost of renting office space, employing IT staff, utilities and other miscellaneous expenses must be accounted for. This becomes even more cumbersome in larger, more expensive cities.

3. Overcoming poor planning

   When law firms don’t engage managed review firms  right away, review firms are often left to compensate for poor initial planning. All workflow concerns, implementation, quality assurance and staff training must be accounted for from the start, and failing to do this can pose major issues later down the line. Law firms need to know they have access to highly qualified reviewers at all times and that the organizational structure of the review process is solid. With such a high volume of documents law firms need to have reviewed, it’s up to the managed review firm to make sure firms not only have the right people on staff, but that the process is consistent and efficient. This means that all documents get carefully reviewed once—not twice, and never not at all.

To combat these issues with legal document review, managed review firms should consider leveraging Cloud Review Center^SM technology to cut costs, save time and ensure complete confidentiality and control. Interested in learning more? Contact us here.

Document review is often a critical aspect of every law firm’s success. While every firm needs document review to ensure optimal results for clients, it’s often the most expensive and cumbersome stage of the litigation process. Because the process is so taxing for every party involved, document review should be streamlined to help make life a little easier.

In our last blog, we discussed the extensive costs that come with housing in-person document reviewers, and how those costs can make it difficult to provide the  highest quality services to clients. The cost associated with document review is typically the primary reason firms switch to Cloud Review Center^SM technology as an alternative, but the other key reason is because it helps expand their pool of review attorneys.

With in-person document review, firms are limited to hiring reviewers in their geographic area who are able to commute, typically to a downtown office location, to review files for what could be hours on end. Firms are also limited by the skillsets those reviewers have. For example, if a firm in Omaha needs a reviewer who can translate a document written in Korean, they can expect to have a difficult time finding someone who can do that locally, within the time-frame that document needs to be reviewed.

The same can be said for reviewers who have specialized technical knowledge who are needed to make sense of a document. Technical jargon can be hard to process, and firms need to make sure documents that require a deeper understanding of technical language are reviewed as thoroughly and attentively as those written in plain English. With Cloud Review Center software, firms no longer face the issue of finding qualified reviewers for highly complex topics.

An expanded workforce made possible by remote document review in a cloud review center also helps provide access to lower cost labor markets. This could be especially beneficial when compared to more expensive cities where eligible workforce may be limited like Los Angeles, New York and D.C. By leveraging a cloud-based review center, firms in larger markets can access reviewers from lower-cost cities without compromising the quality of work.

Lastly, remote document review completely eliminates the added burden of commuting. No one enjoys fighting rush-hour traffic, circling around a downtown area to find parking or taking multiple means of public transportation to get to a destination. Commuting is one of life’s inconveniences that remote document review in a cloud review center can take care of, so why not take the first steps?

Is your firm ready to expand its pool of attorneys and eliminate the expenses of a physical space for reviewers altogether? Contact us here to learn more about Cloud Review Center solutions.

Let’s face it, document review is an expensive, time-consuming process. This is true for both the reviewers and the law firm. Reviewers and supervisors typically wake up early, commute to a designated, downtown location in an urban area, and spend hours or days reviewing what seems like endless amounts of information. The process is painful for everyone involved, especially the firms who foot the cost.

Legal document review can become expensive extremely quickly due to its unpredictable nature. One project might require 50 reviewers and three facilities, while the next day may only require 15 reviewers and one facility. While the cost of renting office space is expensive, it’s not just facility costs that plague firms—they also take on utility, IT and administrative costs.

On average, the U.S. per person average office overhead cost is more than $26,000 per year, and this figure is even more in major markets like New York and San Francisco. It’s a staggering amount, especially when it comes to variable project focused work like legal document review. On top of that, firms that need specific locations limit themselves to in-person reviewers and may miss out on lower-cost labor markets, which drives up expenses even more.

By requiring talent to commute to a physical office, law firms also are limited when recruiting reviewers with special skills, such as fluency in multiple languages or sought-after technical knowledge such as patent litigation. If the right people aren’t in location to do the task at-hand, firms can take on even more expense by flying specialty reviewers to the review site.

As a result of the fixed overhead cost burden, firms have struggled to balance the need to keep costs down while still providing a quality service to its clients.

To do this, some firms choose to contract a large portion of business to document review firms, which are typically headlined by large, multinational consulting firms. While this approach has the added benefit of allowing the firm to delegate the review tasks to someone else, the overhead costs remain unchanged.

To combat hyper-inflated fixed costs, firms should consider implementing digital remote monitoring technology that gives document reviewers the ability to work anytime, anywhere. While the legal world is notorious for being slow to adopt new technologies, remote monitoring is an easy-to-use software solution that allows firms to eliminate the cost of maintaining a brick-and-mortar location yetmaintain confidentiality, quality, cost predictability and time management. The technology works by using the workstation webcam to complete a facial scan, ID scan and full system check, before access to the document database is granted.

Once access to the database is approved, the document reviewers are continuously monitored and flagged for policy violations set by clients. This can include talking on the phone, failing to engage in the task at-hand and more. Because of this feature, law firms can ensure the bill they send to their clients for a remote workforce is only billing for tangible work. But most importantly, this allows firms to rest assured that confidentiality and integrity are not being compromised.

Is your firm interested in cutting fixed overhead costs? To learn more about digital remote monitoring, contact us here.